Emergency & Help Contact Details

DIAL 000 Police
• Dial 000 and ask for the appropriate service
• Remain calm - do not hang up
• Speak clearly and provide details as required
• If requested, be prepared to evacuate premises
• Be prepared - plan ahead
Ambulance
Fire

o

Local Police Contact Details

Cheltenham POLICE STATION
 (24 Hour) 9583 9767
Springvale   POLICE STATION
 (24 Hour) 9546 3044
Dandenong  POLICE STATION
 (24 Hour) 9767 7444
Moorabbin   POLICE STATION
 (24 Hour) 9556 6565
Mordialloc   POLICE STATION
 (24 Hour) 9588 2988
Oakleigh      POLICE STATION
 (24 Hour) 9567 8900


"Neighbourhood Watch"  

Contact your local police station for your local   Neighbourhood Watch phone number.
  www.neighbourhoodwatch.com.au  

Crime Stoppers Hotline

www.crimestoppers.com.au

1800 333 000
 

Assistance & Emergency Services

Australian Search & Rescue (AusSAR)

Aviation    Rescue *FREECALLTM

1800 815 257

www.amsa.gov.au

Maritime Rescue *FREECALLTM

1800 641 792
Fire Restriction Information 13 1599

www.cfa.vic.gov.au

Interpreting Service                                   (24 Hour) 13 1450    
Metropolitan Fire Brigade  (Enquiries) 9662 2311 www.mfb.org.au
Poisons Information Centre                       (24 Hour) 13 1126    
RSPCA Animal Ambulance, Rescue & Inspectorate 9224 2222 www.rspcavic.org
Victoria State Emergency Services 9696 6111 www.ses.vic.gov.au
 

Electricity, Gas & Water

Electricity

AGL               

 All Enquiries    (24 Hour) 13 1245

www.agl.com.au

                          Power Failure 13 1626
CitiPower Service & Account Enquiries   (24 Hour) 13 1260

www.citipower.com.au

  Service Difficulties & Faults 13 1280
Pulse Energy General Enquiries 13 3000

www.pulseenergy.com.au

  Pulse Assist (Trades People) 13 3004
  Power & Street Light Failure 13 2099
TXU Service & Accounts 13 3466 www.txu.com.au
  Power & Street Light Failure 13 1799
       
Gas Leaking Gas (all areas) 13 2771  
Elgas Ltd LPG General Enquiries 13 1161 www.elgas.com.au
  Emergency *FREECALLTM 1800 819 783
Origin Energy Account Enquiries 13 2461 www.originenergy.com.au
  Supply Faults 13 2973
TXU Account Enquiries 13 3466 www.txu.com.au
  Supply Faults 13 2083
     
Water      
Department of Human Services Concession Info Line 9616 7600

www.dhs.vic.gov.au

  *FREECALLTM 1800 658 521
South East Water Ltd General Enquiries 13 1694 www.southeastwater.com.au
    Emergency 13 2812
 

Personal Emergency & Help Lines

AIDS   Counselling Referral & Information          

9347 6099  
                          *FREECALLTM 1800 133 392
Al-Anon & Alateen Family Groups    
   (for relatives & friends of alcoholics) 9642 3330
Alcohol & Drugs DIRECT Line  (24 Hour) 9416 1818
Alcoholics Anonymous 9429 1833  
Buoyancy Foundation (all drugs) 9429 3322 www.buoyancy.org.au
Care Ring        (24 Hour) 13 6169

 
Centre Against Sexual Assault (CASA) 9344 2210 www.casahouse.casa.org.au
  TTY (for hearing & speech impaired) 9349 2466
Child Abuse Prevention Service (24 Hour) 9716 8000 www.childabuseprevention.com.au
  *FREECALLTM 1800 688 009
Child Protection Notifications   www.dhs.vic.gov.au
  Department of Human Services  
  Dandenong Office 1300 655 795
Child Protection Service                    (after hours) 13 1278  
Drugs Helpline  *FREECALLTM 1800 888 236

www.health.vic.gov.au/drugs
Dupa Foundation (drug user's & parents aid) 9598 5366  
Epilepsy Foundation of Victoria Inc  *FREECALLTM 1800 134 087

www.epinet.org.au

Gambler's Help                  *FREECALLTM 1800 156 789 www.problemgambling.vic.gov.au
(for hearing & speech impaired) TTY *FREECALLTM 1800 777 706
Gatehouse Centre for the Assessment & Treatment of Child Abuse, Royal Children's Hospital    
 

9am - 5pm

9345 6800  
 

After Hours

9345 5522  
Gay & Lesbian Counselling Services 9816 3721 www.gayandlesbian.com.au
Grief Line   9596 7799 www.bethlehem.org.au
Hepatitis C Helpline   9349 1111  
  *FREECALLTM 1800 800 241  
Kids Help Line *FREECALLTM 1800 551 800 www.kidshelp.com.au
Lifeline (24 Hour) 13 1114  
Maternal & Child Health   (24 Hour) 13 2229  
Men's Line Australia   1300 789 978  
Narcotics Anonymous   9525 2833 www.naoz.org.au
Parentline (24 Hour) Information & Advice for parents 13 2289  

TTY(for hearing & speech impaired) 

13 6388  
Quitline   13 1848 www.quitnow.info.au
SANE Mental Illness Helpline 9am-5.30pm  Mon-Fri 1800 18 SANE(7263) www.sane.org
SIDSvictoria      

(24 hour & ongoing bereavement support)

9822 9611  
  *FREECALLTM 1800 240 400  
Suicide Helpline (Victoria) (24 Hour) 1300 651 251  
Vietnam Veterans' Counselling Service 9818 0388 www.dva.gov.au
  After Hours/*FREECALLTM 1800 011 046
Women's Domestic Violence Crisis Service of Victoria 9373 0123  
  *FREECALLTM 1800 015 188  
Women's Information -WIRE 1300 134 130 www.wire.org.au



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